Extension Error When Loading Google Forms

Problem Description:

Users may encounter an "Extension Error" when attempting to load a Google Forms based test or quiz. This error can be frustrating, as it interrupts the user's ability to access and complete the assessment.

Solution:

While the exact cause of the "Extension Error" is not always clear, a workaround that often resolves this issue is to copy the direct link to the Google Forms test or quiz and paste it into a new tab in your web browser.

Step-by-Step Guide:

  1. Copy the Direct Link: Right-click on the link to the Google Forms test or quiz and select "Copy link address" (or similar option depending on your browser).
  2. Open a New Tab: Open a new tab in your web browser by clicking the plus icon next to your current tab or using the keyboard shortcut Ctrl+T (Cmd+T on Mac).
  3. Paste the Link: Click inside the address bar of the new tab, and then right-click and select "Paste" to paste the copied link.
  4. Press Enter: After pasting the link, press Enter on your keyboard to navigate to the Google Forms test or quiz.
  5. Complete the Assessment: Once the Google Forms test or quiz loads in the new tab, you should be able to complete it without encountering the "Extension Error."

Additional Tips:

  • Ensure that your web browser/Chromebook is up to date. Sometimes outdated browsers can cause compatibility issues with certain web applications like Google Forms.
  • Clear your browser's cache and cookies, as corrupted data in the cache or cookies can sometimes lead to unexpected errors. WCS IT can clear this remotely upon request.
  • Try accessing the Google Forms test or quiz from a different web browser/Chromebook to see if the issue persists.

By following the steps outlined above, you should be able to bypass the "Extension Error" and successfully access and complete your Google Forms based test or quiz. If you encounter any further difficulties, don't hesitate to open a ticket.