Support Request Etiquette
- Please start the process of requesting support by creating a new ticket in the WCS Mojo Helpdesk system.
- https://wcs.mojohelpdesk.com/
- If you are unable to complete your work, or if there is a widespread system outage that is impacting several users, (after entering a help ticket) please also call x7777 option 1 to bring the issue to our attention as quickly as possible.
- If there is a widespread system outage, please check the WCS Mojo Helpdesk homepage for status updates on the active outage. If possible, please try to avoid calling or putting in tickets about issues that we have already been made aware of.
- Staff change requests (new hires / change of position / termination) should be entered into the Technology - Staff Change Google Form. It is not necessary to enter a help ticket.
- Parents and students may request support for district accounts and technology by emailing “support@gowcs.net”. Parents may call 517-655-4361 x7777 opt. 1 if they have an urgent issue or do not use email.
- To request a school district account be created for a non-staff member, please submit a ticket with following:
- A copy of our district's technology acceptable use policy signed by the person that is in need of an account.
- The reason(s) why this individual is in need of an account. Do they need it to perform some function that is in the best interest of the school district?
- For security reasons, it is best to keep these requests to an absolute minimum.
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